As a Senior Index Client Services Analyst reporting to the Director of Client Success Management, you'll play a critical role in delivering exceptional support to some of the world's largest financial institutions and institutional partners who rely on Nasdaq's global index products — including the flagship Nasdaq-100, thematic, ESG, and quantitative strategies.

You'll thrive in this position if you're client-focused, analytically minded, and energized by fast-paced environments where collaboration and continuous improvement are part of every day.

• Serve as a primary point of contact for clients and institutional partners utilizing Nasdaq indexes and related products, ensuring their expectations and service benchmarks are consistently met.
• Act as a technical liaison between clients and internal teams to analyze, troubleshoot, and resolve production issues in a timely and effective manner.
• Partner with clients and partners to define business and system requirements, developing streamlined processes that enhance the overall client experience.
• Identify and escalate unresolved support issues, contributing to root-cause analysis and resolution on behalf of the business.
• Synthesize and communicate client feedback and requirements to leadership, helping to shape and improve Nasdaq's index product offerings.

• Bachelor's degree in Business, Economics, Finance, or a related field, or equivalent practical experience.
• 2 years of experience in the financial services industry, with exposure to client-facing or support functions.
• Solid understanding of financial products, indexes, and ETFs.
• Strong analytical and problem-solving skills with the ability to prioritize effectively in a dynamic environment.
• Excellent written and verbal communication skills with experience in collaborative, cross-functional settings.

• Experience in the market data industry with knowledge of equity indices and financial data.
• Proficiency in Microsoft Office (Excel, Word, PowerPoint) and tools such as Salesforce, Jira, SharePoint, or Confluence.
• Prior experience in a dedicated client-facing or relationship management role.

This position will be located in New York, NY and offers the opportunity for a hybrid work environment at least 3 days a week in-office, subject to change, providing flexibility and accessibility for qualified candidates.

Come as You Are

Nasdaq is an equal opportunity employer. We welcome applications from candidates of all backgrounds and identities.

We are committed to fostering an inclusive workplace where diverse perspectives, experiences, and identities are valued and celebrated.

We ensure that individuals with disabilities are provided with reasonable accommodation throughout the hiring process.

What We Offer

We’re proud to offer a competitive rewards package that is meaningful, recognizes the unique needs of our employees and their families and incentivizes employees for their contribution to Nasdaq’s overall success.

The base pay range for this role is $79,000 - $138,000. In addition to base salary, Nasdaq provides a generous annual bonus/commission (short-term incentive), and equity (long-term incentive), comprehensive benefits, and opportunity for growth. Exact compensation may vary based on several job-related factors that are unique to each candidate, including but not limited to: skill set, experience, education/training, business needs and market demands.

Nasdaq’s programs and rewards are intended to allow our employees to:

• Secure Wealth: 401(k) program with 6% employer match, Employee Stock Purchase Program with 15% discount, Student loan repayment program up to $10k, Company paid life and disability plans, Generous paid time off
• Prioritize Health: Comprehensive medical, dental and vision coverage, Health spending account with employer contribution, Paid flex days to support mental wellbeing, Gym membership discounts
• Care for Family: Hybrid home/office schedule (for most positions), Paid parental leave, Fertility benefits, Paid bereavement leave
• Connect with Community: Company gift matching program, Employee resource groups, Paid volunteer days
• Grow Career: Education Assistance Program, Robust job skills training and Professional development opportunities

For more information, visit Nasdaq Benefits & Rewards Career page.

As a Senior Index Client Services Analyst reporting to the Director of Client Success Management, you'll play a critical role in delivering exceptional support to some of the world's largest financial institutions and institutional partners who rely on Nasdaq's global index products — including the flagship Nasdaq-100, thematic, ESG, and quantitative strategies. You'll thrive in this position if you're client-focused, analytically minded, and energized by fast-paced environments where collaboration and continuous improvement are part of every day. Key Responsibilities. Serve as a primary point of contact for clients and institutional partners utilizing Nasdaq indexes and related products, ensuring their expectations and service benchmarks are consistently met. Act as a technical liaison between clients and internal teams to analyze, troubleshoot, and resolve production issues in a timely and effective manner. Partner with clients and partners to define business and system requirements, developing streamlined processes that enhance the overall client experience. Identify and escalate unresolved support issues, contributing to root-cause analysis and resolution on behalf of the business. Synthesize and communicate client feedback and requirements to leadership, helping to shape and improve Nasdaq's index product offerings. Required Qualifications. Bachelor's degree in Business, Economics, Finance, or a related field, or equivalent practical experience . years of experience in the financial services industry, with exposure to client-facing or support functions. Solid understanding of financial products, indexes, and ET - Fs. Strong analytical and problem-solving skills with the ability to prioritize effectively in a dynamic environment. Excellent written and verbal communication skills with experience in collaborative, cross-functional settings. Preferred Qualifications. Experience in the market data industry with knowledge of equity indices and financial data. Proficiency in Microsoft Office (Excel, Word, PowerPoint) and tools such as Salesforce, Jira, SharePoint, or Confluence. Prior experience in a dedicated client-facing or relationship management role. This position will be located in New York, NY and offers the opportunity for a hybrid work environment at least 3 days a week in-office, subject to change, providing flexibility and accessibility for qualified candidates.

search terms: Senior Analyst+Client Service