Customer Service Specialist - Now Hiring
Cartersville, GA
Updated: April 21
Ready to put your highly in-demand customer service skill set into practice in a fast-paced environment If you're an experienced professional who has demonstrated people skills, loves troubleshooting and lives to delight customers, we have amazing customer service jobs waiting for you. Read on to learn a little bit more about the job requirements and if you think you're qualified, be sure to apply. We'll get back to you promptly and schedule an online in
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"IAL FUNCTIONS:\n- Convert quotations to work orders from customer-signed acknowledgements, contracts, purchase orders, or will calls. Create\nwork order files and check order for correctness prior to filing. Communicate credit policies to customers and collect COD\npayments.\n- Review weekly Hold Report generated by Credit Manager to determine if any local customers are on hold. On hold customers\ncannot pick up material without bringing account current.\n- Submit all new orders, revisions, change orders, and installations to manager for approval.\n- Inform production of any run-ins, stock orders, and time sensitive issues.\n- Check order acknowledgements to ensure product and pricing are correct.\n- Create returned goods authorizations and replacement orders as needed.\n- Familiarize oneself with all product literature, shop drawings, specifications, color charts, price books, default pricing, changes\nin policy and procedures, shipping procedures, and warning information.\n- Obtain customers' names, addresses, and billing information, product numbers, and specifications of items to be purchased,\nand enter this information on order forms.\n- Inform customers by mail, telephone or email of order information, such as unit prices, shipping dates, and any anticipated\ndelays.\n- Receive and respond to customer complaints.\n- Initiates any changes, no charge or credit request to resolve customer complaint.\n- Verify customer and order information for correctness, checking it against previously obtained information as necessary.\n- Check production lead time to determine availability of requested merchandise.\n- Review orders to insure completeness and accuracy of data in software system.\n- Attempt to sell additional merchandise or services to prospective or current customers.\n- Assist and fill in when supervisor/co-workers are out of office\n- Keeps work area clean and neat.\n- Other duties as assigned\n"
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Ready to put your highly in-demand customer service skill set into practice in a fast-paced environment If you're an experienced professional who has demonstrated people skills, loves troubleshooting and lives to delight customers, we have amazing customer service jobs waiting for you. Read on to learn a little bit more about the job requirements and if you think you're qualified, be sure to apply. We'll get back to you promptly and schedule an online in[ "IAL FUNCTIONS:\n- Convert quotations to work orders from customer-signed acknowledgements, contracts, purchase orders, or will calls. Create\nwork order files and check order for correctness prior to filing. Communicate credit policies to customers and collect COD\npayments.\n- Review weekly Hold Report generated by Credit Manager to determine if any local customers are on hold. On hold customers\ncannot pick up material without bringing account current.\n- Submit all new orders, revisions, change orders, and installations to manager for approval.\n- Inform production of any run-ins, stock orders, and time sensitive issues.\n- Check order acknowledgements to ensure product and pricing are correct.\n- Create returned goods authorizations and replacement orders as needed.\n- Familiarize oneself with all product literature, shop drawings, specifications, color charts, price books, default pricing, changes\nin policy and procedures, shipping procedures, and warning information.\n- Obtain customers' names, addresses, and billing information, product numbers, and specifications of items to be purchased,\nand enter this information on order forms.\n- Inform customers by mail, telephone or email of order information, such as unit prices, shipping dates, and any anticipated\ndelays.\n- Receive and respond to customer complaints.\n- Initiates any changes, no charge or credit request to resolve customer complaint.\n- Verify customer and order information for correctness, checking it against previously obtained information as necessary.\n- Check production lead time to determine availability of requested merchandise.\n- Review orders to insure completeness and accuracy of data in software system.\n- Attempt to sell additional merchandise or services to prospective or current customers.\n- Assist and fill in when supervisor/co-workers are out of office\n- Keeps work area clean and neat.\n- Other duties as assigned\n" ][]
search terms: Customer Service Specialist+Customer Service
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